Refund policy
All pro stock sales are final.
Pro stock equipment is built for professional teams, not for retail sale. Because every piece is inspected and listed with its exact hand, curve, flex, size and condition, we do not accept returns or exchanges for change of mind, or for ordering the wrong hand, curve, flex, size or colour. Please double-check the specifications in the product title before you order.
Quality issues
If your item arrives damaged, defective, or materially different from its listing, contact us within 7 days of delivery at hockeysquirrel.com with your order number and clear photos of the issue. If we confirm a quality issue, we will offer a replacement (if available) or a full refund to your original payment method once the item is returned to us. For confirmed quality issues, we cover the return shipping.
Not covered
- Wear, damage or breakage from play — including stick breakage during use. Pro stock gear carries no manufacturer warranty.
- Cosmetic marks consistent with the condition grade in the listing (New / Used) that do not affect performance.
- Items that have been used, altered or damaged after delivery.
How to make a claim
- Email hockeysquirrel.com within 7 days of delivery with your order number and photos.
- Wait for our reply before sending anything back — returns sent without approval will not be accepted.
- Once approved and received, refunds are issued to the original payment method within 5 business days.
Nothing in this policy limits any rights you may have under applicable law.